You’re a successful senior!
You’ve earned something better than a distant call center or a busy national chain store.
Welcome to concierge-level Apple support
from a local senior who understands your needs.
Hello! I’m Ben Cowgill.
I enjoy helping my fellow senior citizens get the most from their Apple devices.
✓ Lexington, Kentucky
✓ One-on-One Support
✓ Senior-to-Senior Help
✓ 40+ Years of Experience
Hello! I’m Ben Cowgill, a native and resident of Lexington, Kentucky.
I’m a mature, patient, trusted professional who speaks your language and won't make you feel foolish in matters of tech.
I possess significant training and experience in helping people get the most from their Apple devices. I enjoy helping my fellow senior citizens through friendly, one-on-one tech support.
I bring a lot to the table, especially in terms of communication skills, technical knowledge and commitment to client service. I’m a retired lawyer who practiced law in Lexington for more than 30 years. Throughout those years, I was widely known for assisting fellow lawyers with implementing new computer technology in their law practices.
And so, for the past decade I’ve pursued a “second act” career in tech — creating everything from databases and websites to virtual online meeting worlds.
I’ve received extensive training in the entire ecosystem of Apple hardware and software. And every day, I personally use a Mac desktop, a Macbook Pro, an iPad Pro, an iPhone, an Apple Watch, a Homepod and Apple TV.
I’m eager to help you, or your parent, or any other beloved family member!
How I Can Help You
Whether you're setting up a new device, trying to solve a frustrating problem, or simply want to get the most from your device, I'm here to help.
Available by Phone, Zoom, and In-Home Visits
Getting Started
Initial Device Setup
App Installation & Use
Staying Connected
Wi-Fi and Internet Problems
Zoom & FaceTime
Staying Safe
Passwords & Online Accounts
Scams & Cybersecurity
Ongoing Support
Personal Coaching
Monthly Checkups
Why People Like You
Choose Me
A local, independent alternative to distant call centers and national tech-support chains.
Senior-to-senior help. Personal assistance from someone who understands your perspective and concerns.
Free initial consultation. We’ll talk first and decide together on the best way to solve your problem.
Phone, Zoom or in-home support. Choose the format that’s most comfortable to you.
Apple-focused expertise. Deep training and experience with the entire Apple ecosystem, including Macs, MacBooks, iPads, iPhones, Apple Watches and iCloud.
My Personal Commitments to You
✓ I won’t charge you anything until I’ve determined that I can help you with your specific problem.
✓ If I can't help you with your problem, I'll gladly help you find someone who can.
✓ Your privacy is important to me. I will never access or view any personal information on your device without your express permission. I will always explain what I am doing and why. And I will never record, keep or use any of your personal information.
✓ I will treat you with courtesy, respect, patience and kindness. Earning your trust will always be my highest priority.
A thoughtful gift for a parent — or any other senior you love!
Peace of mind for you. Confidence for them.
You can’t always be there — but I can!
I stand ready, willing and able to provide trustworthy, dependable tech support to the senior members of your family, while you juggle your other commitments.
Let me handle their tech support, so that you can focus on what matters most: enjoying your precious time and relationship with the people you love.
What other seniors say about me
“Ben has helped me with several tech issues. He’s very knowledgeable, kind, and talked to me in terms I could understand.”
~ A.M.
“Ben is patient, articulate, friendly and helpful. He clearly knows his stuff with Apple hardware and software. He has helped me understand things and fix problems, quickly and easily.”
~ C.C.
Ready to get help?
It’s as easy as 1-2-3!
Call now — (859) 608-3755. I’ll answer if I’m available; otherwise I’ll return your call ASAP. We’ll discuss your needs and identify the best way to proceed. The initial telephone consultation is free!
We may then decide to schedule a follow-up call, a Zoom session or an in-home visit (Lexington-area only). See my pricing schedule for services provided after the initial, free telephone consultation.
Alternatively, you can use my scheduling page to set up an initial, free telephone call from me at a time convenient to you!
