You’re a successful senior! You deserve patient, personal Apple support.
You’ve earned something better than a distant call center or a national chain.
Welcome to concierge-level Apple support from a fellow senior who understands your needs.
Hello! I’m Ben Cowgill.
I enjoy helping my fellow seniors get the most from their Apple devices.
✓ Lexington, Kentucky
✓ One-on-One Support
✓ Senior-to-Senior Help
✓ 40+ Years of Experience
Hello! I’m Ben Cowgill, a native and resident of Lexington, Kentucky.
I’m a mature, patient, trusted professional who speaks your language and won't make you feel foolish in matters of tech.
I possess significant training and experience in helping people get the most from their Apple devices. I enjoy helping my fellow senior citizens through friendly, one-on-one tech support.
I bring a lot to the table, especially in terms of communication skills, technical knowledge and commitment to client service. I’m a retired lawyer who practiced law in Lexington for more than 30 years. Throughout those years, I was widely known as a computer expert who helped fellow lawyers get the most from new computer technology in their offices.
For the past decade I’ve pursued a full-trime, “second act” career in tech — creating everything from databases and websites to virtual online meeting worlds, while also helping thousands of people resolve Apple issues.
I’ve received extensive training in the entire ecosystem of Apple hardware and software. And every day, I personally use a Mac desktop, a Macbook Pro, an iPad Pro, an iPhone, an Apple Watch, a Homepod and Apple TV.
I’m eager to help you — or your parent, or any other beloved family member!
How I Can Help You
Whether you're setting up a new device, trying to solve a frustrating problem, or simply want to get the most from your device, I'm here to help.
Available by Phone, Zoom, and In-Home Visits
Getting Started
Initial Device Setup
App Installation & Use
Staying Connected
Wi-Fi and Internet Problems
Zoom & FaceTime
Staying Safe
Passwords & Online Accounts
Scams & Cybersecurity
Ongoing Support
Personal Coaching
Monthly Checkups
Why This is Different from Ordinary Tech Support
A local, independent alternative to distant call centers and national tech-support chains.
Senior-to-senior help. Personal assistance from someone who understands your perspective and concerns.
Free initial consultation. We’ll talk first and decide together on the best way to solve your problem.
Phone, Zoom or in-home support. Choose the format that’s most comfortable to you.
Apple-focused expertise. Deep training and experience with the entire Apple ecosystem, including Macs, MacBooks, iPads, iPhones, Apple Watches and iCloud.
A thoughtful gift for a parent — or any other senior you love!
Peace of mind for you. Confidence for them.
You can’t always be there — but I can!
I can provide trustworthy, dependable tech support to the senior members of your family while you handle everything else on your plate.
Let me handle their tech support, so that you can focus on what matters most: enjoying your precious time and relationship with the people you love.
My Personal Commitments to You
✓ Earning your trust will always be my highest priority. I will always treat you with courtesy, respect, patience and kindness.
✓ I won’t charge you anything until I’ve determined that I can help you with your specific problem.
✓ If I can't help you, I'll gladly help you find someone who can.
✓ Your privacy is important to me. I will never access or view any personal information on your device without your express permission. I will always explain what I am doing and why. And I will never record, keep or use any of your personal information.
I am a retired lawyer who taught legal ethics to law students and also served as Chief Bar Counsel for the Kentucky Bar Association. You will not find anyone who has greater respect for your privacy and personal information.
What other local seniors say about me
“Ben consistently demonstrates an ability to cut though to the core of computer issues with only a little information, and is able to quickly offer a solution, or multiple solutions if they are available.”
~ P.O., Lexington resident
“Ben has helped me with several tech issues. He’s very knowledgeable, kind, and talked to me in terms I could understand.”
~ A.M., Lexington resident
“Ben is patient, articulate, friendly and helpful. He clearly knows his stuff with Apple hardware and software. He has helped me understand things and fix problems, quickly and easily.”
~ C.C., Lexington resident
Ready to get help?
It’s as easy as 1-2-3!
Call now — (859) 608-3755. If I’m available, I’ll answer — otherwise I’ll call you back as soon as possible. Your first 20-minute telephone consultation is free!
We may then decide to schedule a follow-up call, a Zoom session or an in-home visit (Lexington-area only). See my pricing schedule for services provided after the initial, free telephone consultation.
Alternatively, you can use my scheduling page to set up an initial, free telephone call from me at a time convenient to you!
